We are hiring

Job purpose

Product Manager is the principal owner of the assigned hardware product SKU(s) and manages its overall life cycle and subsequent iterations. This encompasses rationalizing the feature sets and functional interactions on both the software and hardware in the ecosystem. It is the manager’s task to ensure the domain of igloocompany products meet the designed, technical and behavioral specifications as defined with the Head of Product. Mindful execution for a high standard in quality and relevant user experience is required. In doing so, a central task is to manage projects, timelines and ensure scope is upheld.

The ideal candidate exhibits a strong desire to simplify complexity by understanding problems that impact different aspects of the product life cycle. They should also have a strong technical background with a desire to learn new skills and absorb knowledge from various departments. Experience with IoT & connected products is a plus

Responsibilities

• Plan hardware roadmaps with the Product team.
• Work with PMO to plan out timeline for projects (Prototypes, Engineering Build, Pre Production, Mass Production);
• Define new product opportunities by conducting market & user research.
• Liaise with Business Development team to gather requirements of end users and convert these into product requirement documents for software and hardware teams;
• Work with Business Intelligence & big data to understand our end customers
• Align with Marketing on the marketing strategy for product launches;
• Work with Creative to confirm and deliver product launch-related materials (e.g. packaging, quick start guide, etc.)
• Work with Design team to develop the Industrial Design of the product;
• Work with Quality to ensure that all quality issues resolved and mitigated by Mass Production;
• Work with Operations & Engineering to ensure all issues are monitored before production;
• Work with Support to resolve current issues in the market.

Requirements

• Bachelor of Engineering in Mechanical Engineering, Product Design or any related field
• At least 3 years of experience managing multiple projects
• Product Design & Development
• 3D Modeling (Unigraphics, Solidworks, Inventor, ProE, AutoCAD)
• Rapid Prototyping (SLA, SLS, FDM, CAM, etc)
• Machine Technology (CNC, CMM, EDM, etc)
• Others (Risk Assessment, Root Cause Analysis, Tolerance Stacking, Manufacturing, Production)
• Product Management & Marketing
• Business Model
• Lean Startup
• Competitor Analysis
• Product Requirement Specification Document
• Others (Social Media Marketing, Market and Data Analytics)

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

We are hiring a talented and self-motivated Senior UX Designer to join our award-winning design team.

This role gives you the opportunity to shape the UX design function of igloocompany. Day-to-day responsibilities include researching, conceptualizing, prototyping, shipping, and iterating on consumer and enterprise-grade products to tackle global access challenges.

Based in Singapore, you will work collaboratively with a multidisciplinary team of Product Owners, Engineers, and our international Business Units. This role may require occasional travel to our offices or clients in the US, Europe, China, and Indonesia.

Responsibilities

Key responsibilities you can expect from this role:

• Work closely with the product team to identify research questions
• Plan and conduct interviews, user surveys, usability tests.
• Design and execute studies into user behavior and attitudes
• Build storyboards to conceptualize design
• Conduct heuristic evaluations
• Help define and refine user personas.
• Design lo-fi to hi-fi prototypes.
• Owning design through touchpoints of the product design lifecycle.
• Work collaboratively with Tech and Quality teams to ensure accuracy in design implementation.
• Solid understanding of UX and visual design principles.
• Keep up with current trends and best practices.

Requirements

Qualifications

• At least 4 years of UX experience in shipping consumer and/or enterprise-grade tech platforms.
• Strong portfolio showcasing design process and breadth of works.
• Degree in design or related disciplines
• Non-degree holders with a strong portfolio will also be considered.

Skills

• Strong portfolio in UX research and design.
• Familiar with design tools, such as Figma and Adobe Suite.
• Familiar with research and analytical tools and frameworks.
• Strong understanding of system level thinking.
• Understanding of technical constraints and the software development process is a plus.

Traits

• You need to be an overall good person with a great work ethic.
• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
• Independent and driven. Take initiative to improve self and work.
• Sense of ownership. Ability to carry projects through from end to end.
• Problem solver. Resourceful in solving problems in and outside of your own domain.
• Curious. You continually have questions that need answers and you discover ways to answer them.
• Organised. Ability to navigate chaos and cope with ambiguity.
• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus

• You have in-house or early-stage start-up experience.
• You are excited about bringing a product from zero to one.
• Leadership skills

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

The Associate Director, Marketing is accountable for shaping and managing the igloocompany brand, solutions and partner marketing activities for our group global business. You are responsible for defining online and offline strategies for marketing, publicity and promotion, as well as handling the budgeting and full execution of the marketing efforts for our products and brand. You are also responsible for driving marketing innovation leveraging on industry-leading creative strategies and design.

In this exciting role, you will help to accelerate business growth by delighting and surprising our customers via creative marketing strategies and campaigns. You will do so with a P&L mindset focused on optimizing team performance and marketing investment. You will also help drive customer centricity within the organization by being the voice of the ever-changing customer needs.

You are a dynamic and exceptional brand and marketing professional who has a flair for the creative and experience of commercial success. You have excellent skills in leadership, communication and negotiations. As a key member of the organization, you will also be required to establish rapport and maintain long-lasting collaboration with external business partners, distributors, retailers, investors, as well as the internal teams like the sales team, product team, design team, and customer success team.

You will be reporting to the Chief Commercial Officer.

Responsibilities

Commercial Enablement

• Envision strong marketing strategies that support business growth and realize our significant market opportunities
• Develop go-to-market campaigns for new product development based on defined business objectives, aligned with key country objectives
• Conceptualize marketing campaign to build brand awareness and drive sales through lead generation, contact nurturing, thought leadership and customer engagement activities
• Develop and grow our brand awareness through targeted customer campaigns across various business segments – igloohome and iglooworks
• Lead and execute creative and innovative B2C marketing plans for all product categories to achieve company's goals and deliver sustainable business growth. This shall include all 360 integrated promotional campaigns; including but not limited to social media, digital advertising, email marketing, brand collaborations, PR and offline activations.
• Drive engagement with new and existing partners (B2B, B2C, B2B2C) to evaluate opportunities for marketing to drive new revenue streams and leverage for greater communication outreach
• Lead and execute digital programs across paid (search, display, app, social media) and owned channels end-to-end: managing creative processes, targeting and segmentation, planning, execution, reporting, and optimization
• Work with agency on social media lineup and content strategy for increase customer engagement across touchpoints
• Develop and manage content own website, working in collaboration with the UI/UX and website team members
• Stay up-to-date on competitive landscape and market trends while continuing to innovate storytelling and brand identity

Leadership

• Take responsibility for annual marketing plan & budget
• Build, manage and coach a growing marketing team to support business expansion globally
• Set individual and collective goals for Marketing team in line with divisional aspirations and review performance periodically
• Build long term relationships with internal stakeholders, media and partners
• Work closely as a cross functional leader with other departments on relevant issues pertaining to business development
• Nurture a performance culture that enables all marketing employees to continuously improve and strive for excellence
• Performs other duties as assigned by the CCO

Requirements

• A strong passion and talent for storytelling
• A demonstrated track record of taking ideas from concept to execution
• Comfortable with interfacing with customers, translating needs into products; experience with outcome driven innovation preferred
• Undergraduate degree with 5+ years of senior marketing and/or creative leadership experience in a software business or products organization, and 8+ years of progressive commercial and strategic leadership experience, including product management and digital marketing experience, in organizations with innovative B2B, B2C, B2B2C, and enterprise solutions
• Experience implementing marketing campaigns and programs that drive customer engagement and retention
• Proven capability in marketing strategy conception, development and execution, and business growth
• Proven ability to use customer-centric, data-driven insights to drive decisions that lead to superior customer experience
• Ability to design, develop and deploy market leading value propositions and end-to-end customer experiences
• Strong influencing and communication skills necessary to drive and lead cross- functional initiatives
• Effective in a highly matrixed, distributed and fast-moving environment, experience in a high growth tech startup environment a bonus
• Excellent written and verbal communication and presentation skills
• Ability to develop and deliver clear, concise communication of complex issues to employees and executives, and nurture and lead employees to successful business outcome
• High energy level, with a bias for action and accountability
• High degree of self-starting initiative and organization

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job Purpose

igloocompany is looking for a talented IT Manager to take a leading and individual contributor role in facilitating the integration of technologies into the business operations of the company.

Responsibilities

Device and Network Security and Management

• Purchase, setup, configure and maintain computer hardware, software, systems, networks, printers and scanners. 
• Setup policies on device lifetime and replacement process.
• Determine, design, and administer IT compliance and security policies, procedures and processes.
• Maintain hardware inventory such as Mobile Devices, PC & Laptop.
• Reviewing and updating company SOP related to Information Technology Services. 

User Security, Management and Support

• Handle user and group administration, and other security settings of email, communication tools and key enterprise systems.
• Determine guidelines, associating identities and security access rights to IT services in order to mitigate business risk and meet compliance and auditing requirements.
• Assist the project team through the implementation and maintenance of internal tools such as ERP and Salesforce.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Conducts user training of new users for key enterprise systems.
• Provide technical support on common issues and create better technical support resources and tools.
• Work with peers to understand employee needs and improve the employee experience. 
• Work with peers to understand company enterprise IT requirements and find solutions.

Software Licenses, ERP and Internal Tools

• Manage software licenses and general IT infrastructure costs and budgets.
• Select, build, and manage an ERP system suitable for the size and condition of our company
• Keep track of service cost, quality and risk information to ensure that the IT investment portfolio is balanced according to business strategy.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, and /or other IT-related disciplines; applicants with relevant professional certifications such as ITIL, CISA, CISM, CISSP will also be considered. 
• At least 4 years of working experience in IT-related role with a strong understanding of cybersecurity frameworks and standards.
• Strong IT Technical understanding and aptitude for analytical problem-solving.
• Excellent communication, documentation, organizational and interpersonal skills. 
• Able to multi-task, work independently and prioritize workloads effectively.
• Experience in working with hybrid Windows and Mac and hybrid Google Cloud and Azure Active Directory environments.

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

igloocompany is at a critical juncture of growth as we drive towards our vision of a world without keys. As the VP of Product, you will be a leader in the organization playing an important role in this growth journey. Your experiences have made you a strong leader with a proven track record in defining and driving product vision and strategy for a high-growth startup. You are highly motivated to solve our toughest challenges and create top-notch experiences for our clients. Importantly, you will also create an innovative, inclusive product culture that fosters engagement, growth, and collaboration as the company scales.

You’ll lead a team of product leaders, product managers, designers, project managers and analysts to create a future of a keyless world. This will be done in collaboration with Engineering, Design, Marketing, and the rest of the organization. The right leader will be able to form strong relationships with other functions and influence the entire team to execute effectively. It's critical that the VP is able to establish credibility at the executive level, have a strong product viewpoint, and be able to lead the product direction of the entire company.

The role directly reports to the CEO.

Responsibilities

• Establish the product vision, drive product strategy, road-mapping and execution across the organization
• Think strategically and be able to communicate and articulate the product strategy effectively
• Collaborate with senior leadership and cross-functional stakeholders to influence and execute on the product vision and roadmap
• Mentor, empower and recruit high performing product managers and product designers who have shipped technology products at scale
• Define the processes needed to achieve operational excellence in all major areas, including client-focused feature development, player experiences, viewing experiences, and scalability of systems.
• Build and maintain a high performing, diverse & collaborative product culture
• Effectively manage your team by defining clear OKRs for your department, and taking responsibility for your department’s KPI’s, budgeting and goals.
• Manage and evolve the development and product lifecycle process and achieve ideal delivery cadences for different product suites.
• Drive the company's understanding of the total addressable market, new opportunities, risks and competitive landscape, and align customer needs into clear, well-defined feature requirements
• Manage successful product launches to ensure internal teams are prepared to sell, support, and drive adoption of new and updated product capabilities
• PLEASE NOTE: Periodic international travel (between the US and our HQ in Singapore) will be required

Requirements

• You have 10+ years of experience building and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business.
• You have experience in developing and shipping products that involve both hardware and software components, and you have achieved considerable scale with those products.
• You possess deep knowledge of consumer/enterprise products, have a highly refined visual design sensibility, and a passion for enterprise SaaS solutions.
• Experiences in built environment or property technology is a plus
• Your experiences include 5+ years of management experience, including experience leading product teams of 20+ people within a cross-functional organization in a high growth venture backed company.
• You have a good technical background, either across software development, firmware development, cyber security, artificial intelligence or other emerging technologies, bonus points if you have coding experience yourself.
• You have exceptional people skills, and are a leader who people want to follow. You build trust, inspire, and mentor your team, ensuring that your teammates are motivated, recognized and rewarded.
• You have a keen sense of balance between delivery speed and technology implementation.
• You are able to navigate the often complex and ambiguous space of the fast growing and ever changing nature of the tech industry, and build ambitious but robust and realistic plans.
• You are a great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a product team and with executive stakeholders across the company.
• BA/BS and/or MA/MS in a related field
• Experience in project management & transitioning to a public company is a plus

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job Purpose

igloocompany is looking for a highly experienced and motivated VP of Software Engineering to manage a diverse group of engineers in the software engineering and R&D team. Apart from leading the team of developers and engineers, the candidate will need to collaborate with product managers to deliver products and work closely with management to set the strategic direction for the engineering team.

To be successful as the VP of Engineering at igloocompany, you should ideally have prior engineering leadership experience in a technology-driven company, are a strategic problem-solver and thrive in ambiguity. You are required to collaborate closely with management, peers and command respect from engineers. You are a great people’s person with deep technical knowledge. You should demonstrate excellent communication skills, an ability to connect with engineers and developers, and have a solid foundation in software design and engineering.

igloocompany’s engineering teams are spread across China, Indonesia and Singapore, and regional management is required. While you will mostly be directly managing the software teams, experience with working with hardware and firmware engineers would be a huge advantage for the role.

Responsibilities

• Lead the team through management and mentorship, via both technical and non-technical leadership
• Model the values of igloocompany, drive the culture for the engineering team
• Develop products, services, processes that will be adopted across the company
• Establish consensus amongst divergent and sometimes opposing teams, and act as the trusted leader to represent and articulate the divergent views 
• Identify, recommend, and implement new technologies and systems to improve organizational processes and decision-making within the engineering teams
• Establish, communicate, and implement engineering and development policies, practices, standards, and security measures to ensure effective and consistent operations.
• Be a strategic leader and be proactive in driving change within the engineering team and also across the company, shaping the engineering team with company’s business objectives in mind
• Collaborate with the company’s executive leadership to develop and meet organizational goals while supplying expertise and guidance on technology and engineering capabilities
• Establish and administer the department’s budget.
• Ensure that departmental decisions such as staffing, development, organization, acquisitions, and facilities are in line with the organizations business plan and vision.
• Attract top talent and actively identify, recruit, and develop successful managers within the team
• Start new, reform existing and ramp down teams where necessary to achieve business objectives. 
• Maintain and continuously build up knowledge of emerging technologies and trends in engineering and development related to the organizations industry.

Requirements

• Bachelor’s/Master’s degree in Engineering required, especially in the field of software engineering
• Prior experience in engineering leadership in a high growth technology company
• At least 10 years of related experience required
• Excellent verbal and written communication skills
• Extensive knowledge of engineering principles and procedures
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong leadership and mentorship skills
• Experience in Project Management related role is an added bonus

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

We are looking for a talented QA Automation Engineer to join our team. The candidate that will succeed in this position will be able to automate tests within complex projects to ensure product quality.

Responsibilities

• Involve in QA and testing across the web and mobile applications.
• Analyze, identity, prepare and execute test cases throughout the software lifecycle.
• Perform all aspects of application testing including functional, Regression, Compatibility, User Interface, Negative and Exploratory testing.
• Work with all members of the project team to develop tests and provide test results
• Ability to document and troubleshoot errors
• Updating Project Manager / Test Lead regularly about the progress of testing activities.

Requirements

• Degree or Postgraduate holder with Major in Information Technology, Computer Science, or other similar focus, and a cumulative GPA of 3.5 and above.
• Previous experience working as a QA automation engineer
• Experience in developing automated test cases in at least one programming language
• Strong knowledge of software QA methodologies, tools and processes 
• Experience in writing clear, concise, and comprehensive test plans and test cases

What we can offer you

• Challenging work in a fun and collaborative environment
• Open-concept office space
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting

Job purpose

We are hiring a talented and self-motivated Visual Designer to join our award-winning Creative team.

This is a full-time contract role with a potential to extend further for a longer term or recurring contract.

This role gives you the opportunity to shape brand touchpoints of igloocompany. You will work on online(digital) and offline(print) collaterals, preparing localization assets, and designing for our global business.

Based in Bali, you will work collaboratively with a multidisciplinary team of Creatives, Product Designers, Engineers, and our international Business Units.

Responsibilities

Key responsibilities you can expect from this role:

• Co-create with our Senior Designers, and ultimately be independently responsible for: Product go-to-market design materials, localization assets for global team, digital and printed material for events and campaign. 
• Work closely with our in-house Creative and Marketing teams to ensure consistency, quality, and punctuality of delivery. 
• Keep up with current trends and best practices.

Requirements

Qualifications

• Strong portfolio showcasing visual design work. 
• Degree in design or related disciplines
• Non-degree holders with a strong portfolio will also be considered.

Skills

• Excellent working knowledge of visual design principles.
• Understand of print production and experience in designing for print. 
• Great at visual storytelling.
• Great at digital image manipulation, iconography, and illustration.
• Familiar with design tools, such as Adobe Suite.
• Familiar with presentation Tools, particularly Powerpoint and Google Slides.
• Good command of reading, spoken and written English. This role requires you to read about emerging tech concepts and simplify it for our end-users.

Traits

• You need to be an overall good person with a great work ethic.
• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
• Independent and driven. Take initiative to improve self and work.
• Sense of ownership. Ability to carry projects through from end to end.
• Problem solver. Resourceful in solving problems in and outside of your own domain.
• Organized. Ability to navigate chaos and cope with ambiguity.
• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus

• You have in-house, agency, and/or early-stage start-up experience.
• You have some 3D CAD and render skills.

What we can offer you

• Challenging work in a fun and collaborative environment
• Open-concept office space
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting

Job purpose

We are currently looking for an experienced Security Engineer to build our next generation of products. Our long-term goal is to build an ecosystem of access control products that interoperate with each other. Our roadmap includes products like digital padlocks, access control panels, gateways, and security cameras amongst others. You will be part of a team responsible for designing solutions for all of these products, such that they work with one another. You will work with hardware and software engineers to design products that are resistant to attacks. You must consider various angles in your designs, covering server-side all the way to electronics-level security.

Responsibilities

• Work with software, firmware and hardware engineers to design safe protocols, taking into consideration the impact on user experience
• Write, update, and maintain security design documents
• Provide security expertise and guidance to various engineering teams
• Source and manage third-party security teams to conduct audits on new and existing system designs

Requirements

• Degree/Masters in Computer Science, Computer Engineering or related field
• 5+ years experience in security
• Familiarity with security standards
• Experience with attacks and mitigation methods
• Experience working in cross-functional teams
• Able to communicate clearly, both in writing and verbally
• Experience with designing and writing specifications for protocols
• Good general CS theory
• Coding experience in C/C++

Preferred qualifications

• Experience with hardware security
• Experience designing products that have passed security certifications
• Experience with pen testing
• Proficient in both English and Mandarin
• Holds any active security-related certification

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

Customer Success & Service Manager (CSSM) supports our customers as they transition from sales prospects to active users of our products and provides excellence level of after sales services. CSSM focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.

CSSM will lead customer success initiatives, keep the company focused on customer outcomes and play a significant role to uncover new ways to make igloocompany a part of everyday life and improve our products and services. CSSM will involve in all aspects of support, account management, demonstrating the product and educating customers plus after sales services. All Commercial team members look to customer success and after sales services for input across all key decisions. 

Responsibilities

• Be directly responsible for owning and cultivating strong relationships with external and internal stakeholders. 
• Serve as the primary contact for onboarding of new customers,
• the training of platform end-users, as well as post go-live support.
• Set up efficient customer service processes and system on cloud platform to make customers easy to do business with us and experience excellence after sales services.
• Drive retention and growth among our customers by understanding their business needs and helping them succeed. 
• Gauge customers' levels of engagement with the company and provide feedback to other teams regarding products and SW as service.
• Represent the voice of the customer, and help drive the entire customer lifecycle, specifically facilitating a successful customer journey from purchase order to end-user engagement and after sales services. 
• Collaborate closely with Business Development to support pilot customers and ensure contract/agreement renewals and upsells.

Requirements

• At least Bachelor’s degree in Business, Economic or Arts from reputable universities.
• At least 4+ years Customer Success, Customer Service, Relationship Management and Account Management or similar experiences.
• Experience working with high-profile accounts and advising on overall support and service needs.
• Problem solver who understands how to work with a variety of stakeholders throughout the Customer Journey
• Confident working with data and data analytic tools. An ability to quickly analyze data to tell a story and identify areas of operational improvements to satisfy customers’ needs.
• Excellence in verbal and written communication skills. You can explain complex issues in simple terms and adapt your tone for different stakeholders.
• Strong in team building and time management skills
• Exposure to consumer and enterprise business with HW, SW, mobile APP and integration. 
• Capable of managing own team and workload with minimal supervision.
• Demonstrate aptitude for coaching and people management

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Job purpose

Technical Sales Engineer (TSE) is the technical glue of a technical sale. Sometimes called ‘systems engineers,’ ‘pre-sales support,’ or ‘field consultants,’ TSE acts as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. TSE performs technical presentations for the product and own the demonstration script for the product. With adequate staffing of trained TSEs, Product Management does NOT go on sales calls and customer demos. 

We are searching for a detail-oriented, professional Technical Sales Engineer to join our company. The Sales Engineer’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement. 

To be successful as a Technical Sales Engineer, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities. 

Responsibilities

• Memorizing technical products specifications and keeping up-to-date with new company products as well as industry trends. 
• Learn the technical details concerning how our software works and easily articulating what problems it solves for our clients. 
• Simplifying technical terms during product demonstrations, carry out pre and post-sales customer support. 
• Conducting market research and obtaining feedback from clients to improve existing products. 
• Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions. 
• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories. 
• Meeting regular sales targets.
• Listening to customers’ needs and advising them on the best products or solution to buy. 

Requirements

• A solid technical background.
• Analytical and problem-solving skills.
• Sound judgement and good business sense.
• Selling to customer needs and ability to build relationships with clients quickly.
• Software knowledge requirements.
• Capture product development specifications feedback to R&D.
• Presentation skills.
• General programming skills.
• Team working ability and good verbal communication.
• Customer requirements analysis and innovative mindset.
• Bachelor’s degree in Engineering or similar.
• Technical sales experience.
• Strong customer service, analytical, and interpersonal skills.
• Excellent organizational research, and multi-tasking abilities.
• Strong negotiating and problem-solving skills.
• A professional appearance with a good attitude.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

• Logistics and transports;
• Warehouse and self-storage;
• Last mile deliveries.

Real Estate

• Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
• Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
• Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

• Telco towers and Data centers;
• Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
• Utility companies (electricity, water and gas);
• Oil and gas producers and distributors.

Responsibilities

• Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
• Promote the Company’s products/services under Iglooworks brand at events and tradeshows;
• Conduct outbound sales to acquire new leads;
• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
• Engage in commercial and contractual negotiation with B2B partners;
• Build long-term relationships with new and existing partners for recurring sales;
• Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of Iglooworks by enterprise end users and/or partners.
• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
• Maintain a healthy sales pipeline based on annual targets;
• Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
• Maintain updated records of partners’ billing and shipping details.

Requirements

• BSc/BA/Master degree in business administration, sales or relevant fields;
• Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
• Previous sales or business development experience in B2B market vertical working through partners.
• Proficiency in MS Office.
• Proficiency in English.
• Good presentation and communication skills.
• Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
• Strong people and negotiation skills.
• Ability to build rapports and a team player with Company staff and management team.
• Time management and planning skills.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Corporate insurance benefits

Job purpose

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
• Follow communication procedures, guidelines and policies

Requirements

• Strong communication skills
• Strong command in written and spoken English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
• At least 3 years of experience in customer services, such as calls, ticket, and chat handling
• Recent 1 or more years of relevant experience with BPO
• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 18k signing bonus for new hires
• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Corporate insurance allowance
• Flexible working arrangements and casual work setting